Stories for English Learners

09. Costumer service

Learn English with this Audio-story and test your knowledge with the English exercises at the end of it.

Juan Carlos Martinez
July 28, 2022
CLASE BUSINESS
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Questions to start the class

Who do you call when you have questions about a product?
Have you ever called a toll-free number?
Do you think email is a good way to ask questions? Why or why not?
What questions do you have before you buy a new book?
What are some ways to contact a company?

Exercise A

Vocabulary for the audios

Audios

Difficulty: Intermediate (B1)

Email #1

Email #2

EMAIL #1

To: ltimson@rivereducationbooks.com
Subject: Questions about textbook
Date: August 15, 2015

Dear Mr. Timson,

My name is Rita Wei, and I’m a professor at English University. I called the toll-free number, but it was automated and I couldn’t
get through to a person. Your name was listed in the catalog as my representative.

I’m calling you because I’m interested in buying your company’s book, Learning English, for my students, but I have a few questions.

First, can you tell me how many pages the book has? Classes are only ten weeks
long, and I can’t use a long book. Second, does the book cover all the verb tenses?

It’s imperative that my students have access to this material. Third, are there
any ancillary materials?

Thank you for your help.

Sincerely,
Rita Wei

Email #2

To: rita.wei@englishuniversity.edu
Subject: Re: Questions about textbook
Date: August 16, 2015

Dear Professor Wei, Thank you for your message.

I’m happy to answer your questions.

The text has 150 pages, so it is ideal for a ten-week class. The book does cover all the
verb tenses. To accompany explanations, the book has exercises and activities on each verb tense, so your students will get a lot of
practice.

Lastly, Learning English has several ancillaries including a workbook, a study guide, and a website.

Please let me know if I can answer any other questions.

Customer satisfaction is important to River Education Books, and I want to make sure your expectations are met.

Sincerely,
Lee Timson