Stories for English Learners
09. Costumer service
Learn English with this Audio-story and test your knowledge with the English exercises at the end of it.
- Juan Carlos Martinez
- CLASE BUSINESS
- More stories
Questions to start the class
- Who do you call when you have questions about a product?
- Have you ever called a toll-free number?
- Do you think email is a good way to ask questions? Why or why not?
- What questions do you have before you buy a new book?
- What are some ways to contact a company?
Exercise A
Vocabulary for the audios
Audios
Difficulty: Intermediate (B1)
Email #1
Email #2
To: ltimson@rivereducationbooks.com
Subject: Questions about textbook
Date: August 15, 2015
Dear Mr. Timson,
My name is Rita Wei, and I’m a professor at English University. I called the toll-free number, but it was automated and I couldn’t
get through to a person. Your name was listed in the catalog as my representative.
I’m calling you because I’m interested in buying your company’s book, Learning English, for my students, but I have a few questions.
First, can you tell me how many pages the book has? Classes are only ten weeks
long, and I can’t use a long book. Second, does the book cover all the verb tenses?
It’s imperative that my students have access to this material. Third, are there
any ancillary materials?
Thank you for your help.
Sincerely,
Rita Wei
To: rita.wei@englishuniversity.edu
Subject: Re: Questions about textbook
Date: August 16, 2015
Dear Professor Wei, Thank you for your message.
I’m happy to answer your questions.
The text has 150 pages, so it is ideal for a ten-week class. The book does cover all the
verb tenses. To accompany explanations, the book has exercises and activities on each verb tense, so your students will get a lot of
practice.
Lastly, Learning English has several ancillaries including a workbook, a study guide, and a website.
Please let me know if I can answer any other questions.
Customer satisfaction is important to River Education Books, and I want to make sure your expectations are met.
Sincerely,
Lee Timson
Exercise B
- Why didn’t Rita Wei like the toll-free number?
- What position does Rita Wei hold at English University?
- Why did Rita Wei contact Lee Timson?
- According to Rita Wei, how long do her classes last for?
Exercise C
Time to practice!
Think of something that you want to buy. What questions do you have about it?
Write an email message to the company asking your questions.
Do you have any comment or question? Let us Know!
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