Stories for English Learners
10. How to make a complaint
Learn English with this Audio-story and test your knowledge with the English exercises at the end of it.
- Juan Carlos Martinez
- CLASE BUSINESS
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Questions to start the class
- Have you ever complained about something?
- Who did you speak with to place your complaint?
- What was the result of your complaint?
- Do you know someone who complains too much?
- What is something that people should not complain about?
Exercise A
Vocabulary for the audios
Emails
Difficulty: Intermediate (B1)
Email #1
Email #2
To: ltimson@rivereducationbooks.com
Subject: Product Complaint
Date: September 1, 2015
Dear Mr. Timson,
I am writing to express my disappointment about the books I ordered for my English class from River Education Books.
The books arrived, but they’re in bad shape. They’re falling apart. I can’t ask my students to pay that much for something that isn’t made well. I hope the other products from River Education are better made.
I’m writing to request a refund. I’ll have my students return the books to the bookstore.
Please forward any information I need in
order to get my refund.
Sincerely,
Henry Sknirb
To: hsknirb@thebookstore.com
Subject: Re: Product Complaint
Date: September 2, 2015
Dear Mr. Sknirb,
I want to apologize for the disappointing experience you had with River Education Books.
Our motto is “Satisfaction guaranteed.” Since you are not completely satisfied with the books, you are entitled to a full refund.
I’ll process your refund immediately.
Please keep the books as a token of our appreciation for the trouble. I hope this won’t keep you from ordering from River Education Books again.
If you have any other questions or concerns,
please don’t hesitate to contact us again.
Sincerely,
Lee Timson
Exercise B
- What type of class did Mr. Sknirb order his books for?
- Why did Mr. Sknirb request a refund?
- What is the motto for River Education Books?
- What did Lee Timson tell Mr. Sknirb to do with the books he already has?
Exercise C
Time to practice!
Write an email message complaining about something you bought recently
Do you have any comment or question? Let us Know!
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