ChidoLingo Privacy Policy
This Privacy Policy explains how ChidoLingo collects, uses, and protects your personal information. We are committed to safeguarding your privacy while providing a personalized language learning experience. Learn about your data rights and our protection practices.
Full Privacy Policy Content
Last Updated: April 29, 2025
1. INTRODUCTION
ChidoLingo, Inc. (“ChidoLingo,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by ChidoLingo when you use our mobile application, website, and services (collectively, the “Service”).
This Privacy Policy applies to all users of our Service worldwide. By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.
2. INFORMATION WE COLLECT
2.1 Information You Provide to Us
We collect information you provide directly to us, such as when you create an account, subscribe to our service, contact customer support, or communicate with us. This may include:
- Account Information: Your name, email address, password, profile picture, and other information you provide when creating an account.
- Payment Information: When you subscribe to a premium plan, your payment information is collected and processed by the Apple App Store. We do not store complete credit card information on our servers.
- User Content: Information you provide through the Service, including your responses to exercises, conversation history with our AI language tutor, notes, and feedback.
- Communication Data: Information you provide when you contact us for support or participate in surveys or promotions.
- Profile Information: Your language learning goals, proficiency level, learning preferences, and other information you choose to add to your profile.
2.2 Information We Collect Automatically
When you access or use our Service, we automatically collect certain information, including:
- Device Information: Information about your device, including device type, operating system, unique device identifiers, IP address, mobile network information, and device settings.
- Usage Information: Information about your use of the Service, including the features you use, the time and duration of your sessions, and other interaction data.
- Location Information: With your permission, we may collect information about your location through your device’s location services to provide location-specific content.
- Log Data: We automatically record certain log file information, including your web request, browser type, referring/exit pages, and timestamps.
2.3 Information from Third Parties
We may receive information about you from third parties, such as:
- Information from social media if you choose to link your social media accounts to our Service.
- Information from education partners or institutions if you access our Service through such partners.
3. HOW WE USE YOUR INFORMATION
We use the information we collect for various purposes, including to:
- Provide, maintain, and improve our Service.
- Process transactions and manage your account.
- Personalize your learning experience based on your proficiency level, goals, and preferences.
- Analyze your progress and provide feedback on your language learning.
- Communicate with you about your account, updates, features, and promotional offers.
- Monitor and analyze usage patterns and trends to enhance user experience.
- Detect, investigate, and prevent fraudulent transactions and other illegal activities.
- Comply with legal obligations and enforce our terms and policies.
4. HOW WE SHARE YOUR INFORMATION
We may share your information in the following circumstances:
4.1 With Service Providers
We may share your information with third-party vendors, consultants, and service providers who perform services on our behalf, such as:
- Cloud storage providers
- Payment processors
- Analytics services
- Customer support services
- Email service providers
4.2 For Legal Reasons
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
4.3 Business Transfers
If we are involved in a merger, acquisition, financing, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
4.4 With Your Consent
We may share your information with third parties when you have given us your consent to do so.
5. DATA SECURITY
We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. DATA RETENTION
We retain your personal information for as long as necessary to provide you with our Service and for legitimate business purposes, such as maintaining your account, resolving disputes, enforcing our agreements, and complying with legal obligations. If you delete your account, we will delete or anonymize your personal information, unless we need to retain certain information for legitimate business or legal purposes.
7. YOUR CHOICES AND RIGHTS
Depending on your location, you may have certain rights regarding your personal information, including:
- Access: You can request access to the personal information we hold about you.
- Correction: You can request that we correct inaccurate or incomplete information.
- Deletion: You can request that we delete your personal information.
- Portability: You can request a copy of your personal information in a structured, commonly used, and machine-readable format.
- Objection: You can object to our processing of your personal information.
- Withdrawal of Consent: You can withdraw your consent at any time for processing based on consent.
To exercise these rights, please contact us using the contact information provided at the end of this Privacy Policy.
8. CHILDREN’S PRIVACY
Our Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete such information. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us.
9. INTERNATIONAL DATA TRANSFERS
Your personal information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country. By using our Service, you consent to the transfer of your personal information to countries where ChidoLingo operates.
10. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated “Last Updated” date. If we make material changes to this Privacy Policy, we will notify you by email or by posting a notice on our Service prior to the change becoming effective.
11. CALIFORNIA PRIVACY RIGHTS
If you are a California resident, you have certain rights under the California Consumer Privacy Act (CCPA) regarding your personal information, including:
- Right to Know: You can request information about the personal information we have collected about you and how we have used and disclosed it.
- Right to Delete: You can request the deletion of your personal information.
- Right to Opt-Out: You can opt out of the sale of your personal information.
- Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.
To exercise these rights, please contact us using the information provided at the end of this Privacy Policy.
12. EUROPEAN ECONOMIC AREA, UNITED KINGDOM, AND SWITZERLAND
If you are in the European Economic Area (EEA), United Kingdom, or Switzerland, you have rights under the General Data Protection Regulation (GDPR) and related data protection laws. The legal basis for processing your personal information will depend on the specific context in which we process it:
- Consent: We rely on your consent to process your personal information for specific purposes, such as sending marketing communications.
- Contract: We process your personal information to perform our obligations under a contract with you, such as providing our Service.
- Legitimate Interests: We process your personal information based on our legitimate interests, such as improving our Service and providing security.
- Legal Obligation: We may process your personal information to comply with a legal obligation.
13. APP STORE DATA COLLECTION
When you download and use our app through the Apple App Store, Apple may collect certain information from you. This collection is subject to Apple’s Privacy Policy. We encourage you to review Apple’s Privacy Policy to understand how they process your information.
14. COOKIES AND SIMILAR TECHNOLOGIES
We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
15. THIRD-PARTY LINKS
Our Service may contain links to third-party websites or services that are not operated by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We encourage you to review the privacy policies of any third-party websites or services that you visit.
16. CONTACT US
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Email: hola@chidolingo.com
