Curso de Inglés de Negocios
Unit 02 – Advanced Business Course – Careers
"Exploring cultural differences in business relationships and communication"
- Juan Carlos Martinez
- Advanced Business Course
- More Lessons
Audios Unidad 1
Audio 2.1
Interviewer … and today I’m joined by Susan Whittaker, who’s a career coach …
Susan, more and more people seem to be exploring less traditional career options. Realistically, what are the alternatives to a traditional career?
Susan Well, yes, people are beginning to realize that if you want to move forward you need to take responsibility for your own career development. And if you want to make a real change, you have to be prepared to take some risks. Talking yourself into that promotion, and climbing another rung on the vertical career ladder may not necessarily be right for you. If that’s the case, then you have to take a serious look at your options, ask around for advice and see what you can do about following less conventional paths.
Interviewer So what kind of options are people looking for when they’re contemplating a change?
Susan Well, there are several ways of approaching the issue. For example, you may want to stay in your current field, but with a change of role. Some people opt for a lateral move, I mean moving across or horizontally into a new role at the same level you’re currently at – so that you can gain more experience in a similar position. Moving back or down is also possible – to explore a new direction, open up new opportunities or, increasingly often, to reduce stress. Or you might like to consider an exploratory, often temporary move to another location or department, just to give yourself a taste of what else is out there. But of course, something else to remember is that, over time, you will grow into your role. And then you can develop it on your own terms.
Interviewer Does this really work for everyone? I mean, essentially, aren’t most people looking for a change – any change – because they’re just a bit bored?
Susan Yes, that’s right, there are times when we reach a stage in our careers when we feel stuck – we aren’t sure which direction we should be moving in. Within a conventional organization, it’s really up to managers to look out for the warning signs that people are looking to move on, and to discuss the options with them. They need to focus on the positives of being assigned to other departments or project teams. It needn’t mean you’re being side-lined – your horizons are simply being broadened. That sort of approach.
Interviewer And what if the changes suggested by your manager don’t match your expectations?
Susan Well, then there’s the ultimate step of moving on completely. You want to go beyond the scope of your current job, there’s nothing suitable where you are, so you start looking around for an interesting position in another organization.
Interviewer And is a manager ever likely to encourage this? Susan Well, you and your manager can see when you’ve looked at all the options and the fit just isn’t there. Maybe your skills don’t match those required for the job, perhaps your career goals are unrealistic within the organization. In such cases, the manager may just have to let you go, and if the move is done well, you can end up being the best ambassador for that organization after you leave.
Interviewer OK, can we just go back to your point about the move downwards or backwards? How is that supposed to be a progressive step? Surely most of us would find that demotivating?
Susan Good question. I know this can seem like some kind of voluntary demotion, but that’s not necessarily the case. It’s difficult to explain exactly, but sometimes, in order to move forward you need to take a step backwards to put yourself in a better position for the next move.
Interviewer OK, well, I may have to take your word on that.
Audio 2.2
Heidi … Right, everyone’s here now, so let’s get started, shall we? I’m afraid we don’t have that much time. Now, as you know, the purpose of today’s meeting is to look at our current recruitment problems. I’ve asked Arun to analyse the underlying causes of the difficulties we’re currently experiencing in recruiting the right people. So, er, perhaps Arun, you’d like to talk us through some of your findings.
Arun Certainly. Well, this is an issue that has been affecting Coben Walsh for some time now. I’ve been following up on why so many candidates have rejected job offers. And basically, there’s no getting away from it – we face serious competition from the larger, better-known accountancy firms. Top graduates know how much they’re worth and they’re attracted to the most prestigious, higher-paying firms.
Rachel Could I just say something here,
Heidi?
Heidi Yes, go ahead.
Rachel You probably won’t like this idea, Andy, but I think that the obvious solution to this problem must be to increase the initial salary package we’re offering. I really think we should consider doing so.
Andy I’m sorry, but I don’t think we’re in a position to do that, Rachel. Apart from anything else, it would mean we’d have to increase all salaries by the same amount to retain motivation in our current staff.
Heidi Can I suggest we come back to this point about salaries a bit later on, Rachel? Andy?
Rachel Yeah, OK.
Andy Agreed. Anyway, I’d rather investigate other options before we go down that route. I’d be interested to hear about your suggestion, Heidi, before we make any
decisions.
Heidi Yes, of course. I’ll get on to that in a moment. Arun, did you want to talk about staff retention issues as well?
Arun Yes, well, as you know, we’re also experiencing a high turnover of staff, again, primarily among our younger employees. Based on what they say in their exit interviews, there seems to be a general feeling that we’re a bit specialist, and they’ll progress faster in their careers by moving companies. They don’t seem to feel any particular loyalty to us. And …
Rachel If I could just come in here for a moment, Arun? What makes you so sure it’s an issue that only affects our company? I’d say it’s the attitude in all industries these days – people simply don’t stay with one company for that long any more.
Andy Of course, you’re absolutely right, but we can’t just ignore this problem. I know you’re not keen on it, Rachel, but I really think we should hear about Heidi’s schoolleavers plan.
Audio 2.3
Heidi OK, given the current situation, I’m sure you’ll understand the need to improve our choice of candidates. Andy Absolutely, yes.
Heidi Now, I’m not sure what your feelings are about this, but we think we need to move our focus away from university graduates. We were wondering if we could consider targeting school-leavers instead – offering them an apprenticeship with Coben Walsh and paying for them to study for their professional qualifications whilst gaining on-the-job experience.
Arun Er, Heidi, would this be the right moment to mention the conditions of employment?
Heidi Oh, yes, thanks,
Arun. Well, basically, the new recruits could combine work and study for five years, during which they would receive a moderate salary. After five years they should then get their full professional qualification.
Rachel But surely the best students will want to go on to university? And won’t there be bad feeling if we then recruit a graduate at a higher position with a higher salary?
Heidi Now, it’s interesting you should say that, because actually I think the trend is changing. A lot of good students are really worried about the cost of going to university, and the prospect of being in debt. It could be that they would be really happy to take a secure employment opportunity instead.
Andy We’d have to demand very high grades from the school-leavers, you know, to make sure we get the best candidates.
Heidi Yes, quite. Now, coming back to the issue of graduates – they have to complete three years of training once they join us in any case. That means that effectively they’ll only be two years ahead of the school-leavers, and since we’re paying for five years of education I don’t think the school-leavers will complain about their comparatively low salary.
Rachel Mm, I suppose so. But do you really think school-leavers will be able to make such big decisions about their career at the age of 18? Given that we need employees who are committed to the profession, wouldn’t it be better to focus on ways of improving our graduate intake?
Arun Well, I think a lot of eighteen-year-olds do already have a clear idea of what they want to do. Er … something else we’ve been thinking about is the introduction of an entry exam …
Audio 2.4
Arun I’m so glad I finally had a face-to-face meeting with the partners – I haven’t had much contact with them so far, and at least now they know who I am.
Heidi Yes, it’s just as well I brought you along, Arun – as you’re the one who’s really going to have to deal with Andy and Rachel if we do go ahead with the changes. If I’d thought about it, I could have brought one of the recruitment consultants we use as well, but there’s always next time. It would have been good if we’d made a bit more progress today.
Arun Yes, if only I’d known how Rachel would react to the school-leavers proposal.
Heidi Well, we should have anticipated it, really – we already knew she was quite resistant to the idea.
Rachel All I can say is, I’m still not convinced this is the right move,
Andy. I might have been a bit too forthright, but I need to be sure any change is right for the company. We are partners here, after all!
Andy Well, it could have been awful if we’d just gone round in circles. At least we managed to have some kind of discussion.
Rachel True. But suppose I hadn’t been there to present the other side of the argument? What would have happened if I hadn’t suggested improving our graduate intake? And I still don’t think
Arun brought much to the discussion – basically, he relied on Heidi.
Andy Yes, but it’s a good thing he came to the meeting, though. It sounds like we’re going to be working quite closely with him from now on.
Audio 2.5
A So, what would you do if one of your key members of staff was off sick on the day of an important presentation?
B Um, well … would it help if I gave you an example?
A Mm. Go on.
B I mean, something like this happened to me in my previous job …
A Ela, is it OK if we make some changes to those plans you sent through?
B The ones attached with the proposal? I thought they’d all been approved.
A No, I was actually referring to the ones drawn up for internal purposes. Especially the one on page four – it looks a bit odd to me.
B Does it?
A Well, if you look at the scale at the bottom of the page, you’ll see what I mean. Surely that can’t be right?
A Sorry, I’m not really sure I’ve understood. Does everybody need to be informed?
B Sorry?
A Yes, sorry, let me rephrase that. Am I supposed to notify everybody in the department each time I receive one of these proposals?
B No, of course not, you won’t have time to do that. What I’m saying is that it’s worth sending it to the people responsible for that particular region. I know Alex is looking for new contacts, and so is Thierry. In other words, there’s no point in it sitting in your in-tray for the next few weeks
A Well, the last year has obviously had its ups and downs for you, but look, the fact of the matter is that I need to see a dramatic improvement in your performance over the next six months.
B But it’s been so difficult with all the changes. I’m sure you can appreciate, these are factors which are out of my control.
A Yes, I understand that. It’s been difficult for everybody in the group. But the point I’m trying to make is I’d like to see more evidence of how you deal with these challenges.
A I got some useful feedback from the morning session. Overall it seems they don’t feel well informed about the product.
B Really? But don’t we keep them informed with our newsletter?
A Yes, but what I mean by ‘well informed’ is, they’d have liked to be more involved with the product before it came to market. Look … to put it another way, couldn’t we consider letting them trial the products in their own markets first, so that they feel their views count?
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