Stories for English Learners
08. How to place an order by phone
Learn English with this Audio-story and test your knowledge with the English exercises at the end of it.
- Juan Carlos Martinez
- CLASE BUSINESS
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Questions to start the class
- Have you ever placed an order by phone? How was the experience?
- What products or services do you order by phone?
- Do you like talking on the phone? Why or why not?
- Would you like a job taking orders on the phone? Why or why not?
- What are some other ways to place orders?
Exercise A
Vocabulary for the audios
Difficulty: Intermediate (B1)
Audio
Lee: River Education Books. This is Lee. How can I help you?
Zoe: Yes. I’d like to place an order. Do I need to call the toll-free number?
Lee: No, I’ll be happy to help you now. What is your name, please?
Zoe: My name is Zoe Smith, and I’m with Trentoy Community College.
Lee: What would you like to order?
Zoe: We need 100 copies of Learning English.
Lee: Do you need any ancillaries at this time?
Zoe: No, not at this time.
Lee: Where should we ship the books?
Zoe: Our dock address is 205 Panama Way. That’s in Trentoy, California.
Lee: What is the postal code?
Zoe: 59687-1432.
Lee: Got it. Who should be invoiced?
Zoe: Send the bill to our accounts payable division. The cashier pays all of our bills.
Lee: Okay. Your total for the books is $1,500. Your total for the shipping is $150. The grand total is $1,650.
Zoe: How is the shipping figured?
Lee: It depends on the weight.
Zoe: Okay. So, when can we expect the books?
Lee: Approximate arrival date will be August 28.
Zoe: Great. Thank you.
Lee: Thank you, Ms. Smith. It was a pleasure doing business with you.
Exercise B
- What type of company does Zoe Smith work for?
- What state does Zoe work in?
- Where should Lee send Zoe’s bill to?
- What do the shipping charges depend on?
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