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Curso de Inglés de Negocios

Unit 12 – Advanced Business Course – Persuasion

"Exploring cultural differences in business relationships and communication"

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Audios Unidad 12

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Audio 12.1

Jacob It’s possible to identify differences in approach with regard to advertising around the world, simply because of the diverse consumer profiles. Erm, if you take the United States as an example … erm, life is generally pretty competitive in the US, and so you tend to find that a larger percentage of consumers are quite aspirational. There’s a strong imperative to get on and improve yourself in material terms, and that’s the message advertisers are feeding the public on a daily basis. This in turn encourages people to consume more, obviously. As there’s very little to distinguish between most competing products … cars, washing machines, whatever … advertisers have to find ways of persuading the public to buy them. This is increasingly done by focusing on what we might call the consumer’s status anxiety. It’s not enough to put forward the facts about the product, they have to use motivational language in order to persuade the consumer how much they’ll benefit from having it. This could be in terms of social status, health, youthfulness, and so on. Erm, for many people, it’s become really important to be able to keep up with their neighbours in terms of what they have, what they own and are seen to own – whether it’s a car, the latest kitchen gadget, whatever. It’s all about relative social status. Now, in contrast, if you take a country like Denmark, there are clear differences. Denmark … and, OK, I’m generalizing here, but still … overall, Denmark is a much less competitive society than, say, the US or Britain. There’s more emphasis on cooperation, on social relationships, and the gap between rich and poor is far smaller. This comparative economic equality and lack of competitiveness is reflected in the low level of conspicuous consumption. Market penetration of luxury items is relatively slow, because most Danes aren’t showy people, they’re just not so materialistic. Consumption is based more on need than on want, so there’s no imperative to own a particular product until it’s reached an affordable price. And then at the other end of the spectrum are the relatively new consumer economies like Russia and China. And here the whole concept of advertising and persuasion is completely different because most high-end consumer products are relatively new to them. This means advertisers don’t need to use those more, shall we say, exploitative strategies to hook consumers, nor do they need to focus too much on the product’s USP. The majority of new consumers won’t already own the particular product being sold, so advertisers tend to focus on facts about the product and its usefulness, rather than drawing comparisons with another similar product on the market. Now, being aware of these differences between more and less mature markets is essential for advertisers. Getting the approach right – or not – can make or break a product entering a new market …

Audio 12.2

Ranjit Hi, everyone. Thank you for finding the time to join me today. I know it’s a busy period for us at the moment. We’re here today to seriously consider our future. I know that, like me, you’re concerned about where we’re going. I’ve been doing some research into our position in the market and what opportunities are available to us, and to tell you the truth, I’m excited. Why? I’m excited because what comes across from talking to you is your collective enthusiasm in what we do and your genuine wish for us to succeed. After all, without your support, my plans won’t be possible. So what are my plans? Well, it’s become apparent that without moving on from the successful field we’re in, work is going to dry up. Admittedly, things are going well now, but I’m thinking five years down the line. We could be missing out on a great opportunity if we don’t diversify – mind you, this won’t be cheap and it won’t be easy. I’m talking about multimedia advertising. Let me explain …

Audio 12.3

Ranjit So that’s my idea. Of course, I can’t expect you to buy into this plan without some facts. Why should we go into multimedia? Basically, studies show that most companies only invest a small percentage of their advertising budget in print media. As a matter of fact, most of our customers want agencies that offer a variety of advertising media – they want options. Obviously, this information should ring alarm bells for us. If we move into multimedia advertising we not only benefit from keeping our existing customers happy, we also gain from potentially attracting new customers. OK, that’s the first benefit. Now, the second point is where we stand in the market. At the moment, we’re third in our region for print media. Quite honestly, I’m not happy with that. Compare us to numbers one and two in the market and, to put it brutally, our service falls short. We must offer something more or different to ensure our survival. Not only that. It’s also essential that we increase our customer base. We can’t rely solely on the cash cows. I think multimedia advertising is the answer. In addition to that, I’m convinced our team will enjoy the challenge. So, here are some facts and some projected figures …

Audio 12.4

Ranjit Right, OK. That’s a lot to take in, but having said that, it’s important to remember we won’t be doing it single-handedly. Ravi, our key account manager, actually comes from the field of online advertising so he’s going to be our guru, so to speak. This means we have an in-house specialist. You could argue that we’ll be short-staffed if he’s moved off the key accounts, but on balance this won’t be the case if we appoint Sumitra – his assistant – to take on his clients. Now, as I was saying before, we’ve secured external investment for our diversification plan and we’ve employed a consultant. I accept that you may not like an outsider telling you what is the right thing to do, but we have to recognize that this person is an expert, and they may well see things, opportunities, that we might not. Anyway, he’s on our side. OK, any other points you want to raise? Audience Yes, I was just wondering about …

 

Audio 12.5

Ranjit So, I think we’re in an extremely strong position. Why? Because we’re reacting now, rather than waiting until it’s too late. Diversifying into multimedia advertising is achievable. No question. Our team will make it work! We’re committed, we’re motivated, and we believe in what we do. You can’t get better than that! So, as I said before, investment is in place and I’m very clear that this is the right thing for us to be doing, so I very much hope that you’ll support these changes. Please give serious consideration to how we move forward together. We can’t afford to miss this opportunity, which is why I’m calling on you to work with me to draw up the schedule and …

Audio 12.6

1 I’ve been doing some research into our position in the market and what opportunities are available to us, and to tell you the truth, I’m excited.

2 I’m excited because what comes across from talking to you is your collective enthusiasm in what we do and your genuine wish for us to succeed. After all, without your support my plans won’t be possible.

3 Admittedly, things are going well now, but I’m thinking five years down the line.

4 We could be missing out on a great opportunity if we don’t diversify – mind you, this won’t be cheap and it won’t be easy.

5 Of course, I can’t expect you to buy into this plan without some facts.

6 Basically, studies show that most companies only invest a small percentage of their advertising budget in print media.

7 As a matter of fact, most of our customers want agencies that offer a variety of advertising media – they want options.

8 Obviously, this information should ring alarm bells for us.

9 At the moment, we’re third in our region for print media. Quite honestly, I’m not happy with that.

10 Ravi, our key account manager, actually comes from the field of online advertising so he’s going to be our guru, so to speak.

11 Now, as I was saying before, we’ve secured external investment for our diversification plan and we’ve employed a consultant.

12 I accept that you may not like an outsider telling you what is the right thing to do, but we have to recognize that this person is an expert, and they may well see things, opportunities, that we might not. Anyway, he’s on our side.

Audio 12.7

A Thanks for chairing the discussion. That was great. A very worthwhile meeting.

B Thank you. I felt it went well. We were actually able to make some progress today.

A Yes, it makes a real difference when an outsider …

A Good morning, Paola. You’re back again?

B Hi. Yes, we’ve got another regional meeting.

 A You’re looking well.

B Thanks. I was on a skiing holiday last week.

A Are you ready for the meeting?

B Yes, I’ve got the handouts here.

A Oh, I like your shoes! I’ve been looking for some like that.

B Thanks – they’re Jimmy Choos. They cost me a fortune!

A Ah … So, anyway, let me show you the handouts …

A I was hoping I’d have the honour of meeting you. I thoroughly enjoyed your talk – it was very interesting. In fact, it was the best talk of the conference!

B Oh, well, considering it’s only day one, I don’t know how you can say that, but erm, thanks anyway. I’m glad you enjoyed it.

A Gina, I’ve been looking for you everywhere. I just wanted to tell you how much I like that new logo. Great design. I love the colours.

B Oh, thanks, I was hoping it would be well received. It took my team ages!

A I can imagine! Well done, you all did a great job.

A That was a long meeting last night, wasn’t it, Magnus? Where’s the coffee?

B Oh, hi, Marcie, yeah – coffee’s over there … I didn’t know you wore glasses.

A I don’t, normally. I have contact lenses, but my eyes are killing me today – late nights, you know.

B Mm. But you have very nice eyes, you know.

A Oh, thanks … Right, OK, has anyone seen the sugar?

Ejercicio C - Escritura

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